Effective Date: July 1, 2024
At Hijab.Market, we are committed to ensuring your satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a hassle-free exchange and refund policy as outlined below:
1. Exchange and Refund Period
Customers can return or exchange their products within 14 days of their purchase date. To be eligible for a return or exchange, all products must be in their original condition, without wear or tear, and must include the original packaging.
2. Exchange Policy
- Free Exchanges: We offer free exchanges for all products. If you wish to exchange an item for a different size, color, or style, please contact our customer service team to initiate the exchange process. We will cover the shipping costs for the exchanged item.
3. Return Policy
- Customer Responsibility: Customers will be responsible for the shipping costs associated with returning the product.
- Refund Method: Refunds will be processed using the same payment method that was used for the original purchase. In the case of credit card payments or Buy Now Pay Later (BNPL) options, it may take up to 30 days to receive the refund, depending on the payment service provider.
- Return Process: To initiate a return, please contact our customer service team to receive a return authorization and instructions on how to send your item back to us.
4. Conditions for Returns and Exchanges
- All returned or exchanged items must be in their original condition, unworn, unwashed, and undamaged.
- Items must be returned with all original packaging and tags attached.
- We reserve the right to refuse returns or exchanges that do not meet these conditions.
5. Contact Us
If you have any questions or need assistance with a return or exchange, please contact our customer service team at:
Hijab.Market
Email: contact@hijab.market
Thank you for shopping with Hijab.Market. We appreciate your business and strive to provide you with the best service possible.